Frequently Asked Questions
Everything you need to know about our innovative housewares and your order.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for kitchenware and bathroom accessories?
We offer a 30-day return policy for all unused products in their original packaging. Please note that for hygiene reasons, certain items cannot be returned once opened unless they are found to be defective.
Are Joseph Joseph products BPA-free and food-safe?
Yes, all our kitchenware and food storage products are 100% BPA-free and meet all international food safety standards to ensure they are safe for you and your family.
Do your products come with a warranty?
We take pride in our quality. Most Joseph Joseph products come with a 2-year guarantee against manufacturing defects. Simply register your product on our website to activate your warranty.
Can I put my Joseph Joseph items in the dishwasher?
While many of our products are dishwasher safe, some items with non-slip bases or specialized mechanisms are hand-wash only. We recommend checking the care instructions on the product page or the base of the item.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.